Support
Help with Novalie
Where do my conversations go?
Nowhere. The AI runs on your phone, so your voice, your camera picture, your messages and the notes the characters keep are processed and stored on your device. They are not sent to us. The privacy policy lists the only things that are ever sent to us: your account details, a report if you choose to send one, and a daily safety count.
Do I need an account?
Yes. You sign up when you first open the app, with Apple, Google, or an email and password. If you forget your password, tap Forgot password on the sign-in screen and we email you a reset link. We never ask for your phone number.
How do I delete my account?
Settings, then Account, then Delete account. This removes your email, name and sign-in details from our systems.
Does it need an internet connection?
The app needs a connection to install and to download its AI models. The conversations themselves are handled on your phone.
Which phones does it run on?
Because the AI runs on the phone itself, Novalie needs a recent phone with plenty of memory. We'll list supported iPhone and Android models at launch.
How do I see or delete what a character remembers?
Open the character's memories to read the notes they keep. To erase them, go to Settings > Clear data and pick one character or everything. Uninstalling the app removes all of it.
Can they see me all the time?
No. Your camera stays off until you turn it on during a call. When it's on, tap Look and the picture is described on your phone so they can react to it. Frames are not stored.
A character said something wrong or upsetting. What do I do?
Tap Report on the message, or use Report during a call, pick a reason and tap Send. We receive only the reported message, your message just before it and the details you choose to add, with no name or device identifier.
I'm going through something hard.
If you talk about suicide or self-harm, the app shows crisis line numbers for your region. In the US you can call or text 988 at any time. If you are in immediate danger, call your local emergency number.
Is Novalie for teenagers?
No. Novalie is for adults 18 and over. The app asks your age when you first open it and locks itself if you're under 18.
Contact us
Email us and we'll get back to you. For a report you sent, include the date and the message text so we can find it.